e-government – Page 8

15 Jul 2011

e-government, technology

cabinetoffice, catn, hosting, wordpress

WordPress-based hosting solution in final stages of Cabinet Office cost-saving contest

It’s great to see some positive coverage of the Cabinet Office’s Innovation Launchpad process at the Telegraph today; and with it, a very positive writeup for a company we’ve been building a partnership with.

CatN first came to my attention when their commercial director, Joe Gardiner blogged last year about how the Department for Transport could save more than £750,000 per year by moving its website over to WordPress, running on CatN’s vCluster platform. A man very much after my own heart, clearly. And of course, last month, Transport – quite coincidentally? – migrated their website to WordPress.

Joe worked his Transport calculations up into an entry into the Cabinet Office contest, with a tantalising promise to save government departments an average of 75% on their hosting costs – a minimum of £17.88 million per year – by moving over to WordPress. And as he tells the Telegraph in their article today, ‘one of their concerns is that we are offering to save them too much and that we can’t be a sustainable business.’

The thing is – and this won’t come as any surprise to anyone reading this blog – such savings are absolutely possible.

We’ve been working with CatN for a few months now, and we’re in no doubt that their services, costing hundreds of pounds per year, are at least a match for – and in most cases, far better than – the services departments are spending thousands on. And arguably more importantly, their heart is in it.

So we’re wholeheartedly backing Joe and CatN in their efforts next week. For all the innovation going on around WordPress in government, there isn’t yet a strategic approach to hosting. It’s an idea whose time came a good while ago.

CatN and Puffbox are both sponsors of WordCamp UK 2011, taking place this weekend in Portsmouth.
12 Jul 2011

e-government

appstore, directgov, gds, wordpress

Public services white paper promises GDS 'app store'

With all the tabloid shenanigans going on yesterday, you’d be forgiven for missing the publication of the new White Paper on Open Public Services – launched complete with a WordPress-based consultation site, developed by Harry Metcalfe’s DXW, with rather cheeky advertising in the source code.

It’s worth noting a couple of references to the Government Digital Service:

7.9 We want to shift the approach of government from ‘public services all in one place’ (focused on how departments want to deliver) to ‘government services wherever you are’ (open and distributed, available where citizens want to access them). To take this forward, the Government Digital Service (GDS) will have the authority across central government to co-ordinate all government digital activity, including encouraging the commissioning of the best user-centred digital services and information at lowest cost from the most appropriate provider. This commissioning process will identify those providers who are the most appropriate to provide content on a particular topic. For example, the Department for Education has already taken this approach in funding some of its parenting support services through the voluntary and community sector – these online services provide in-depth counselling and intensive support as well as information and guidance.

7.10 The GDS will develop a digital marketplace, opening up government data, information, applications and services to other organisations, including the provision of open application program interfaces for all suitable digital services. All suitable digital transactions and information services will be available for delivery through a newly created marketplace, with accredited partners, including charities, social enterprises, private companies and employee-led mutuals, all able to compete to offer high-quality digital services. In opening up this marketplace, the GDS will establish appropriate processes and consider a ‘quality mark’ to ensure that public trust in information and public sector delivery is maintained. This may go as far as including quality assurance of third-party applications.

Two concise paragraphs, but several interesting points in there.

The reference to ‘public services all in one place’ is a rather cheeky, and somewhat barbed reference to Directgov’s strapline, and is surely another nail in its coffin – well, in its current form anyway. I’m surprised to see the word ‘encourage’ for GDS’s role, as opposed to something stronger; and it’ll be intriguing to see how the trinity of best quality, lowest cost (note use of the superlative) and ‘most appropriate supplier’ plays out in practice.

The second paragraph puts some flesh on the bones of the ‘government app store’ notion. But the more I think about it, the more uneasy I get about the idea of QA’ing third-party applications. If an application hasn’t been approved, is it still permitted? Who exactly is doing the approving? Would the approval process become a bottle-neck?

I hate to bring it all back to WordPress (again), but it’s the best example I can personally think of, of a rapid, cheap and non-traditional solution being widely successful in government over the past few years. We – a word I use in the widest possible sense, covering myself and many other (rival?) suppliers – made our case, we delivered, and we didn’t let people down. The only approval we needed was the recommendation of the previous client.

We didn’t need no stinking badges. And if we’d have had to wait for delivery of our badges before being taken seriously, none of it would ever have happened.
11 Jul 2011

e-government

cabinetoffice, downingstreet, wordpress

Downing Street redesigned

Very quietly last week, Downing Street launched a new design for number10.gov.uk – but to my own great relief, and (happily!) contrary to my prediction of last December, it remains very much on WordPress.

Visually, I personally think it’s a great improvement, with bold use of the iconic 10, now complemented by the lion door-knocker. It looks a lot more head-of-statey: with the central alignment of the ‘logo’, and the capitalised primary navigation, I can’t help thinking of the White House a bit… but maybe that’s just me. It’s also nice to see a non-standard font in use – the free PT Serif.

One of the new site’s most striking aspects is the way it seeks to represent government policy across departments – see, for example, this FCO page. If we didn’t know that BIS’s Neil Williams has only just started looking at this area, you’d be left wondering if this was the next stage of the Alphagov vision, with No10 taking control of all policy presentation. These pages look like WordPress pages (or a similar custom post type), with the sidebar news stories being pulled in automatically via tags (or a similar custom taxonomy).

And it’s intriguing to see Prime Ministerial initiatives being represented up-front: ‘TAKE PART’ is one of the handful of primary nav headings, and includes some very Cameron-y elements (which one wouldn’t previously have expected to see on the No10 site):

Apart from the animating slideshow (which in my mind doesn’t count, somehow) there’s no actual ‘news‘ content on the homepage, and not that much of Cameron himself – which might be indicative of a change of target audience, away from the Westminster Village? And whilst static icon-based links point out to Twitter, Facebook and Flickr, I note the virtual disappearance of video content from the site: no Number10 TV, not even a YouTube link. (Although to be fair, it’s still there on the sitemap.)

The front end doesn’t give much away, in terms of what lies behind (boo! not fair!); but I sense there’s a fair bit of hard-coding going on in certain page templates, not least because the source code is very neat. Plus the page generation times, as reported by WP Super Cache in the source code, also look extraordinarily quick… usually measured in hundredths of seconds, which is impressive by anyone’s standards.

My only criticism – and it’s a very mild one at that – is that there seem to be a few missed opportunities to do things ‘the WordPress way’. The primary navigation, for example, looks hand-crafted, where it could surely have been done as a custom menu – meaning changes are dependent on the technical team editing the theme code, rather than the editors using the admin interface. But we’re mainly talking about the potential for things to be problematic in due course, rather than already causing problems already.

I understand it’s been done almost entirely in-house: in which case, hearty congratulations to the Cabinet Office team. I never doubted you. 🙂
27 Jun 2011

e-government

cabinetoffice, liammaxwell, opensource

Open source advocate's Cabinet Office role
Liam Maxwell is head of ICT at Eton College, and a Conservative councillor in Windsor & Maidenhead. He co-wrote a 2008 paper for the Tories on ‘Open Source, Open Standards: Reforming IT procurement in Government’, plus the 2010 paper ‘Better for Less‘ for the Network for the Post-Bureaucratic Age, in which he declares:

British Government IT is too expensive. Worse, it has been designed badly and built to last. IT must work together across government and deliver a meaningful return on investment. Government must stop believing it is special and use commodity IT services much more widely. As we saw with the Open Source policy, the wish is there. However, the one common thread of successive technology leadership in government is a failure to execute policy.

There is at last a ministerial team in place that “gets it”. The austerity measures that all have to face should act as a powerful dynamic for change. Let’s not waste this great opportunity to make British government IT the most effective and least expensive service per head in Western Europe.

And as from September, according to Guardian Government Computing, he’ll be taking a sabbatical from his day job, and advising the Efficiency and Reform Group [ie Ian Watmore] and the government chief information officer [Joe Harley] ‘on new ideas for the government’s use of technology’.

Maxwell was the Windsor & Maidenhead councillor who drove the debate a year or so back, on councils switching to Open Document Format (‘OpenOffice’ to you and me, although there’s more to it than that)… with savings in the tens of millions promised. There’s a nice interview with Charles Arthur from last summer, in which he talks through his ideas, with one rather interesting quote in the light of today’s news:

[Office software procurement is] a dysfunctional market because it’s set by standards which are set at the centre. Only the Cabinet Office can set this standard. It does sound a bit wet [to be waiting for that instead of just doing it in the council] but this is what’s actually stopping it happening.

A case of being careful what you wish for, perhaps? 🙂

I find it very hard to find much in Maxwell’s writing that I disagree with; and indeed, you’ll find many similar sentiments through the archives of this very blog, going back several years. It could get very interesting from here.

Update: it turns out this was announced on the Cabinet Office website last week. They’ve listed the areas he’ll be looking at:
- develop new, more flexible ways of delivery in government
- increase the drive towards open standards and open source software
- help SMEs to enter the government marketplace
- maintain a horizon scan of future technologies and methods.
Update 2: Liam is on Twitter, and has just tweeted:

Sad to be resigning as a councillor http://bit.ly/m09Uhi but its for a good reason http://bit.ly/keH94z

The new appointment means he has to resign his council seat. He’s also putting his (admittedly rarely updated) personal blog on hold ‘for now’… but with a promise to restart a new blog out of the Cabinet Office.
24 Jun 2011

e-government

ehrc, sharepoint

£874,000 on a website that couldn't be rescued?

From the Telegraph:

Britain’s human rights quango spent £874,000 on a new website that was scrapped and replaced less than two years later after suffering “grave technical difficulties”, it has been revealed.

After 18 months of ‘repeated crashes and other failures [which] meant it “could not be restored or used further”’, the story continues, they dumped supplier Parity and switched to ‘a new system which it’s understood was considerably cheaper and remains in place today’. A happy ending of sorts, I suppose.

Parity still lists the EHRC work on their website – and what do we discover?

Of course, it’s far from the first time we’ve seen nearly £1m spent on a short-lived website: DIUS (remember them?) spent £953k on a site which barely lasted 2 years, although in their defence, it did actually work.
17 Jun 2011

e-government

transport, wordpress

Transport website relaunched on WordPress (not by us)

There’s a new website at the Department of Transport; and it’s running on WordPress. Sadly, it’s not one we’ve been involved with; we weren’t even approached, in fact. (I wonder why.) However, there are definite similarities with the work we’ve done for Defra; so we’ll console ourselves with the knowledge that we’ve at least been influential.

Transport issued a tender document in March, with an explicit requirement for open source-based solutions, specifically either WordPress or Drupal. The target launch date was 20 June, making for an aggressive schedule; and to their great credit, and that of developers Bang Communications, they made it with more than a week to spare.

I haven’t yet seen a total cost quoted for the work; that will come in due course, of course. But I’ve been told what the budget was, as quoted in the tender document – and I have to say, it was pretty generous. I’ll be keeping a close eye out for the next departmental spending data (as it’ll be well above the threshold); or if any MPs fancy drafting a PQ, that’ll make life even easier.

The site bears all the hallmarks of a WordPress v3.x build. Multiple subsites being stitched together, as we did for Defra, with liberal use of custom post types and taxonomies. The design is fairly low-key, based on the YUI grid system, with a bit of jQuery front-end gloss, but not too much. It declares itself to be coded in HTML5, but doesn’t make much use of 5’s new features, so there are no rendering problems in older versions of IE (that I’ve spotted myself).

But there’s one major problem with the site: performance.

Each page’s source code includes, at the bottom, a statement of how many database queries were required to gather up the information, and how long it took. Naturally, for better user experience, and to keep your server from falling over, you’d be looking to minimise both of these.

If you look at the homepage, for example, you’ll see it requires over 1,000 queries, and seems to take between 3 and 5 seconds to generate. The News homepage quotes 300-odd queries, and 4-6 seconds. If you then try to filter news items by Minister or topic, you’re looking at as many as 1,800 queries; and I’ve seen times as long as 15 seconds. To put it bluntly, that’s just too much. (By way of comparison: the Defra news page also includes this data at the bottom of its source code: 87 queries, 0.6 seconds.)

It might be OK if you were then caching the pages, and delivering static copies for a defined period afterwards, hence only taking the hit once per hour (or whatever); but we can see no evidence of that. Each time you refresh a page, you’ll see a different generation time at the bottom. There may be some caching going on that we can’t see from outside; but even then, those high numbers and the often slow response times are ominous.

You’re looking at a server which is in real danger of falling over as soon as there’s a significant spike in traffic. It doesn’t have to be like that; any WordPress veteran reading this will be thinking of the same couple of plugins, which would help instantly. And you’ll find them with one Google search.

But that’s enough criticism for now. It is of course great news to see another major government department moving to WordPress. Some may question the timing, given Alphagov’s stated intent of eliminating departmental websites within a year. But if there’s a net saving to the taxpayer, that’s reason enough to go ahead… and a challenge to other departments to do likewise, too.

Welcome to the world of WordPress, guys. Just sort out the caching, please, before you live to regret it.
17 Jun 2011

company, e-government

plugin, rdf, walesoffice, wordpress

On government organograms and RDF files (includes free WordPress plugin!)

There was an initial buzz of excitement yesterday, at the launch of the new data.gov.uk interactive organograms… and then, by teatime, a bit of a backlash. I can see both sides myself. Yes, it’s a very cool rendering of potentially quite dull data, and it’s nice to see it done in javascript (jQuery) rather than Flash… but it’s actually a bit fiddly to navigate through. That isn’t to understate the significance of the achievement, though: such a coordinated leap forward, in both technical and bureaucratic terms, is no small task. And there’s so much to it, most of which is beyond me, that I can’t begin to explain it in depth. Hopefully someone else will oblige.

As part of the initiative, departments have been instructed to upload raw RDF files to their websites, from which the organograms can be generated… which caused a bit of a problem for one of our clients. But it’s a problem we’re happily able to solve.

The Wales Office was the first Ministerial department to move everything over to WordPress, back in early 2008; and they’ve been running very happily on it ever since. About a year ago, we helped them build a new Transparency section, which acts as a download area for (mostly) Word and CSV files. It’s all rendered via a custom page template, and managed via the standard WordPress ‘media library’ functionality. Unspectacular perhaps, but quick and easy for all concerned.

However – when they tried to upload an RDF file, they couldn’t. WordPress has a surprisingly long list of file types it’s prepared to let you upload (look for get_allowed_mime_types() in wp-includes/functions.php): but RDF isn’t on it. So it throws up an error message like this:

We could upload it as a zip file, which would have the added benefit of reducing the file size by 90-odd per cent… but then the orgchart generator wouldn’t be able to process it. Dilemma.

But as ever with WordPress, there’s a happy ending to the story. We – by which I specifically mean my technical partner, Mr Wheatley – were able to write a quick plugin to ‘hook’ on to approved filetype list, and stick RDF on the end. Problem solved, file uploaded, everyone happy. You can see the successfully uploaded file here.

And given that there are a good number of government departments running WordPress sites, including at least one other using WordPress specifically for its transparency information, we thought we’d do the decent thing, and offer it up for others to download. Here you go. There’s no configuration interface needed; just upload it, activate it, and start chucking up RDF files to your heart’s content.
16 Jun 2011

e-government

downingstreet, rishisaha

Rishi Saha leaving government

Rishi Saha: pic by gooliver (Flickr CC)

Rishi Saha, the former digital chief at the Conservative Party who slipped very quietly into the role of Head of Digital Comms at Number10, is on the move again. It’s been announced that he’s joining PR agency Hill & Knowlton, part of WPP, becoming its new ‘Regional Director for Australia, the Middle East, Africa and South & Central Asia’.

Based in Dubai, he will also ‘be responsible for leading H&K’s digital strategy across Europe and AMEASCA, developing H&K’s global content creation capability and business development with a focus on the emerging markets.’
24 May 2011

e-government, technology

microsoft, wordpress

Microsoft thanks WordPress for dropping IE6 support

As I noted here a while back, there could be bad news on the way for government people running WordPress sites: the next release of WordPress, version 3.2, will discontinue support for Internet Explorer version 6. Here’s how the new WP dashboard will look, courtesy of Automattic’s Jane Wells:

Ouch. Now, Microsoft has published its official reaction on the Exploring IE blog – and it might come as a bit of a surprise.

Last week, WordPress dropped support for IE6 and joined the hundreds of other web sites that are working to move enterprises and consumers alike to a modern browser platform. Thank you! … The additional developer work supporting IE6 and even IE7 is something we would love to see be a thing of the past. More than that, however, is the security concern.

Of course – and I say this as someone who used to work there – it wouldn’t be Microsoft if there wasn’t a sales message dropped in somewhere; and the blog post turns into a pitch to upgrade to Windows 7 on security grounds. But the point about developer effort is still entirely valid – trust me.

Out of interest: are any government readers facing a crisis next month, when the upgrade happens? Anyone running websites on WordPress, with only IE6 available to them? (Feel free to contact me directly.)
20 May 2011

e-government

cabinetoffice, chrischant, directgov, guardian, mikebracken

Guardian man is government's new digital director

I have it on very good authority indeed It’s now been confirmed that the new (£142k pa) Executive Director Digital, filling the post currently held by Chris Chant on an interim basis, and advertised back in April, is to be Mike Bracken – digital director at The Guardian until last week.

Computer Weekly makes some interesting – and quite exciting – observations about the management culture he built up:

While GNM has outsourced some IT roles, the company has brought in information architects, analytics and product development managers as a discipline. GNM uses an agile environment for developing web applications and has scrapped project management and business analyst roles to replace them with product managers.

In fact, he sent a tweet to Steph Gray yesterday which seemed to suggest he sees a similar role for ‘product managers’ in government:

[blackbirdpie url=”https://twitter.com/#!/MTBracken/status/71234171762262016″]

To get a flavour of what to expect, fasten your seatbelt and watch this five-minute breakneck presentation on innovation, which he gave to a WPP event last year:

http://www.youtube.com/watch?v=gt3IdfdvwSI

… or this slightly more corporate presentation on deriving benefits from social media, at a Gartner symposium in October. (Fast forward eight minutes to skip the extended intro.) You’ll like what you hear.

Interestingly, in both presentations, he uses the same quote from Simon Willison. How exciting is it to have a new digital director who actually appreciates that:

You can now build working software in less time than it takes to have the meeting to describe it.

Those who know Mike are very complimentary about him: I note William Heath’s description of him last week as ‘one of the UK’s very best new-style CIOs’. On the downside, though, he’s a Liverpool supporter.

Mike’s personal website is at mikebracken.com – and he’s done a post formally announcing the appointment. He runs a couple of Twitter accounts: you’ll probably want to follow his ‘work’ account, @MTBracken.

He starts on 5 July.