Puffbox

Simon Dickson's gov-tech blog, active 2005-14. Because permalinks.

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    Another new FCO blogger (ish)

    The Foreign Office launched itself into blogging last September, with a couple of ministers and a couple of high-profile ambassadors joining in the fun. Indeed, I note they’ve been scoring some PR points with it: Jolyon Welsh, FCO’s head of ‘Public Diplomacy’ presented a case study on it at a conference last week. But what happens when a (relatively) senior FCO staff member blogs off his own bat?

    James Barbour is the (relatively) new Head of Press at the British Embassy in Moscow – one of the more interesting posts to be in at the moment, I guess. He has some experience in blogging, having blogged for a while in his last job, a consultant with the public affairs practice at PR agency Hill & Knowlton, with a focus on technology.

    He’s quick to point out that ‘this blog is unofficial, personal, and does not (necessarily) represent the views of Her Majesty’s Government’. But it’ll be interesting to see what he feels able to say, from such a potentially sensitive position.

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    HMRC website crisis

    hmrcdown.pngPrepare yourself for the next ‘IT incompetence’ story: HMRC’s online self-assessment website has gone down, on the day people must file their tax returns, or face a fine. Based on last year’s numbers, it’s going to affect thousands of people. The BBC’s story has a bit more.

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    Breaking news blogs (again)

    Alfred Hermida, ex BBC, now Assistant Professor at the University of British Columbia’s school of journalism, makes an interesting suggestion: using the new WordPress Twitter-style ‘Prologue’ theme as a breaking news site, ‘with reporters adding the latest details as they come in’.

    I actually suggested something identical to this, back in July: ‘A ‘breaking news blog’, in my book, should look and feel more like Twitter. Activate it when a huge story breaks – maybe only a couple of times a year, maybe a couple of times a month. Short snaps of maybe only a couple of lines, written in an informal tone.’ Wish I’d followed it through, now.

    If I were running a news operation right now, I’d have a WordPress installation quietly stashed somewhere offsite, ready to go. It’s so many advantages: emergency capacity in the event of a site meltdown, instant activation (by the newsroom, not the IT team) when required, and a more natural ‘breaking news’ style. When you get another 9/11, it could be as simple as switching the DNS for your main site.

    By the way… did I really hear a BBC interviewer utter the words ‘people look at the World Trade Center very differently after 9/11’ the other day? Yes: they used to look up, now they don’t. That’s pretty different.

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    Leading blogger is new e-gov Minister

    I haven’t yet seen official confirmation, but I’m reliably informed that Tom Watson is the new minister for e-government, post-reshuffle. The Cabinet Office website only says that: ‘Following on from Gillian Merron’s departure to the Department for International Development, Tom Watson MP has been appointed as new Parliamentary Secretary.’ And since she was responsible, it seems a safe bet that he is now. Watson, writing on his own blog, has only said that he has ‘some responsibility for technology projects’.

    Tom Watson was famously the first MP to start a blog, back in 2003; he won recognition from the New Statesman’s new media awards in 2004. And already he’s putting it to good use, to try and engage with people like us:

    If I was (smarter at all this stuff), I’d design a one page “Tell Tom” site where you could describe the project you think the clever people at the Ministry should be working on. A sort of “Fix my Street” for government web sites. All ideas welcome and who knows, you might actually make a difference.

    (Tip for Tom: you’re using WordPress. Just create a ‘page’ rather than a ‘post’, and be sure to tick the ‘Allow Comments’ box – if, that is, your web designer has allowed for comments in the ‘page’ template, which he/she may not have done.)

    This, of course, raises an interesting dilemma. Watson’s blog has always been unashamedly pro-Labour, anti-Tory: even in the last handful of posts, he’s been having digs at Iain Dale and David Cameron (reminding me of his apparent involvement in 2006’s notorious Sion Simon video). It’s generally good-natured, but it’s certainly party-political. So is it appropriate for him to conduct Ministerial business on the same blog?

    I’m not trying to make a point by asking this question: just pointing out that Ministers face the same quandry as the civil servants. Tom clearly understands the territory, and it’s actually a great appointment from that perspective. But I’m more than curious to see how ministerial responsibility for government web activity will affect his long-running personal web activity.

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    Curing Vista's outrageous wifi problem

    At the heart of my dislike for Windows Vista has been a recurring problem with wifi. The spread of free wifi, notably thanks to McDonalds has been a godsend to someone like me, living well outside London (ooh, nice double entendre there) but spending a lot of time in it. But too many times, I’ve connected to a wifi network only for Vista to tell me: local access only.

    I’ve finally found a cure, but typical Microsoft, it’s hard to find and even harder to understand. All it involves is a bit of registry tweaking: follow these (fairly simple) instructions on their support site. It worked, and I’m relieved. (For what it’s worth: I opted to disable the ‘DhcpConnForceBroadcastFlag’ completely, on all the GUIDs listed in the registry. It worked for me, but it may be better for others to follow the ‘DhcpConnEnableBcastFlagToggle’ route.)

    But this issue causes me real concern as regards Vista. The Microsoft wording infers that it’s a feature, not a fault. That it’s deliberate on their part. That it’s the wifi providers’ fault for not supporting its new feature… not that it’s Vista’s fault for not being automatically compatible with (in my experience) most public wifi networks. And I just don’t think it’s fair or realistic to expect the typical laptop buyer to start hacking the registry, especially when Vista goes to such great lengths to scare you away.

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    Cabinet Minister for digital inclusion?

    A timely piece from the BBC’s Ashley Highfield on the ‘digital divide’. It’s timely, because as of this week, Britain has a Cabinet-level minister with responsibility for digital inclusion – Wales secretary Paul Murphy. This news appeared to come as a surprise to BBC Wales’s David Cornock when it emerged at PMQs this lunchtime. Mr Brown announced:

    The new Secretary of State for Wales has responsibilities in addition to his responsibilities for Wales. He is overseeing the British-Irish Council, he is responsible for the joint ministerial committees on devolution, he is the Minister responsible for digital inclusion, and he is responsible for data security and information assurance. Those responsibilities are in addition to his responsibilities as Secretary of State for Wales.

    All of which is very timely, for reasons I’ll reveal here tomorrow. (Although if you attended my session at Barcamp, you know already.)

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    Another Whitehall blogger

    Just picked up on another Civil Service blogger, bringing the total to… er, a slightly larger handful. The otherwise anonymous Civil Serf is female, aged 33, and Whitehall-based. I’m guessing she’s a ‘Grade 7’, if her boss is a member of the Senior Civil Service – and that would seem to be more or less in line with her statement that:

    Fortunately for you i’m just senior enough in my department to really know what’s going on. Fortunately for me i’m not senior enough to attract suspicion from my blogging.

    And in the space of barely a dozen posts since November, she’s hit several nails squarely on the head – very articulately. You’re most welcome to the club, whoever you are.

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    WordPress meets Twitter

    As if I needed another reason to love WordPress, along comes their new Prologue theme which effectively gives you your own local version of Twitter. That’s not to say it’s a competitor to Twitter: the whole beauty of Twitter is that everyone is using the same platform (with occasionally unfortunate consequences). But as a team collaboration tool, particularly on anything requiring a bit more privacy, this is potentially brilliant.

    And yet, it’s so obvious. The ‘tweets’ are just very short blog posts. Author archiving, tagging, commenting, permalinking and RSS functionality is all built-in anyway. All it needed was the integration of a ‘write new post’ box into the display template – plus the stroke of genius to actually do it. Now all we need is an events calendar (maybe using the same ‘input box on the output screen’ concept), and WordPress takes over the world.

    (If you want to use it on a local installation, you can get the files from Subversion. And you know what? Looking at the underlying PHP code, it’s depressingly straightforward. 🙂 )

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    Thoughts from Barcamp: just do it

    The mere fact that Saturday’s BarcampUKGovWeb happened at all would have been enough in itself; but the assembled group of influential, inspirational and interesting people made for a fantastic day. At one point in the afternoon, I remember looking at the schedule and getting depressed at the countless interesting sessions I’d missed. It’s been a long time since I thought that of a (more conventional) conference. But I left with a slightly empty feeling: lots of questions, some of them very deep indeed, but no simple answers, and very few ‘action points’.

    The best lesson I can draw from the day’s proceedings is this: Just Do It. The day itself was proof. We all arrived with a common purpose, but no specific agenda. The framework was set in advance, and proceeded to fill itself. We all got stuck in, and it just worked.

    You’ve got Steve Dale’s example of just getting a Drupal installation into place, within a fortnight, to shock the client into a response. Or the MySociety approach of accepting ‘The System’ can’t or won’t deliver, and just getting on with it. Or my own WordPress-based crusade, I suppose. How to decide if Twitter or Seesmic has a role in government? – start using it, and let’s see.

    Since Saturday, I’ve heard of one person who’s started a blog, and one person who’s decided to get to grips with Facebook. Dave’s (relatively simple) Pageflakes example has drawn some interest. I wonder how many had ever edited a wiki before signing up for the event? These are all baby steps, but they are the only way people will get the big picture. (Welcome aboard, guys.)

    I firmly believe ‘the shift’ has happened, and government risks being left (even further) behind unless it exposes itself to the new world out there. COI’s Transformation / Rationalisation isn’t a bad thing in itself: the worst excesses needed to be reined in. But if we can agree what not to do, can we start agreeing what we can or should do?

    Let’s start small: a Directgov/COI blog, please. Then maybe a WordPress (MU?)-based blogging platform for Civil Service uses (like Microsoft did). A tie-up with Basecamp or London-based Huddle, to encourage lightweight project management methods. But the best idea of the day came (I think) from Graham from DIUS: a parallel version of Directgov in wiki form, allowing external experts to suggest improvements which might improve the ‘real’ version. Sheer genius. Let’s just do it.

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    HTML email coming to Blackberry

    I’m not a huge fan of email generally; it usually means ‘work’, as Mr Briggs noted following Barcamp, and I’ve argued about previously. In my mind, spam has discredited email as a marketing mechanism. But a lot of large corporate clients still think in email terms, and it isn’t going away any time soon.

    So it’s with some relief that I note, among the list of improvements planned for the Blackberry platform in 2008, is:

    ‘HTML and Rich Text Email Rendering – BlackBerry smartphone users will be able to view HTML and rich text email messages with original formatting preserved including font colors and styles, embedded images, hyperlinks, tables, bullets and other formatting.’

    If you’ve never used or worked with Blackberry, you’ll be shocked at just how badly it handles HTML email (as I described in an article for BT last year). So on the face of it, this sounds like good news, and will be widely welcomed – although naturally we’ll have to see how it pans out.