2008 – Page 8 – Puffbox

18 Jul 2008

e-government

consultation, dius, widgets, wordpress

WordPress and widgets as DIUS consults

There’s no stopping Steph Gray over at DIUS. Last week it was a ‘commentable’ White Paper, driven by WordPress. Today, they’ve launched a remarkably deep consultation site on Science and Society. In his writeup, Steph is kind enough to quote my own work for the Ministry of Justice’s Governance of Britain as an inspiration. But he’s taking things at least one significant step forward.

As with Governance (and indeed the new No10 site), there’s heavy reliance on third-party services, like YouTube and del.icio.us, with content being pumped in automatically via RSS. Steph’s following the Governance idea of using ‘famous name’ video clips to kick-start debate in the form of blog comments: both sites are in their earliest days, so we don’t have any meaningful evidence about its effectiveness yet, but it feels like a good way to work.

Steph’s big step forward is on widgets. His starting point is that few people have an interest in every question raised by a consultation; but most people would have an interest in some of it. (Good call.) So using a simple tickbox form, you can pick out the questions you think your readers would have a view on, and create an embeddable (Javascript-based) questionnaire for your own site, feeding into the main database. Very smart.

Here’s one I made earlier.

Science and Society: your views

Please visit the Science and Society consultation site to join the debate.

It’ll be fascinating to see what kinds of responses this move produces. I’m still a bit wary of the whole Big Questions approach to consultation: my own feeling is that the constant, small-scale exchanges around a well-managed blog will build something more valuable. But if Big Questions are the way you’re going, this is a very clever way to drive them further.

PS: Remember PlaySpace, the DCSF SimCity-esque consultation game? JonW wondered how much it cost; the answer’s in Hansard (well, TheyWorkForYou) this week. Good as the app is, there’s no getting away from the fact that £50,000 is a lot of money for a three-month consultation exercise.
16 Jul 2008

e-government

capita, health, nhs

Capita to take over NHS Choices

I see today that Capita has been named as the preferred bidder for the £60m+ contract to run the NHS Choices website for the next 3 years – ahead of the incumbent, the Dr Foster Intelligence public-private partnership, as well as IBM, Serco and TATA.

According to Capita’s own press release:

Capita will be responsible for the hosting, technical and content development of the NHS online presence and related digital services. A key focus will be on ensuring innovative engagement with citizens and clinicians to support a healthier nation.

As many as 70 companies expressed an interest when the procurement exercise kicked off late last year. The current contract is due to expire next month.

It’s clearly a big deal, and although I’ve done quite a bit of work lately for the Department of Health and NHS, I don’t know what the implications of a change would be. Anyone care to enlighten us all?
16 Jul 2008

e-government

blogging, defencenews, mod, typepad

MOD's news blog duplication

It’s just over a year since the MOD launched ‘Defence News: official news blog’, not to be confused with ‘Defence News‘ on its main corporate site.

The main ‘Defence News’ site is a full-on news service, publishing 3 or 4 substantial articles each day. There’s a proper (editorially arranged) ‘front page’, with articles tagged by topic and service… and each of those has a proper ‘section front page’ too. And an RSS feed. (Two in fact, although I think one’s just got more items in it than the other. Shouldn’t be necessary.)

The code doesn’t reveal the technology they’re using, but there’s more than a hint of ‘blog platform’ about it. I’m really, really impressed.

So it’s a little curious to have the ‘official news blog’ alongside. Hosted at Typepad, the same three elements appear every day: ‘Defence in the Media’, ‘Image of the Day’, and ‘Defence Diary’. Other categories – such as ‘For the record’ and ‘Pick of the web’ – seem to have been effectively abandoned.

‘Defence in the Media’ is a press summary: sometimes there’s a link to the originating article, or the source material mentioned in the report(s); more often, it’s a link straight over to the main Defence News site. There’s also a curious ‘Defence News Feed’ pointing to stories on external news sites: again, I can’t quite tell how it’s working, but there are signs of both automation and editorial selection.

A PQ yesterday from Tory defence spokesman Liam Fox seems to be hinting at duplication of effort… and I’m inclined to agree. I don’t see much in the ‘news blog’ which couldn’t form part of the main Defence News site – to mutual benefit. And whilst the separate blog site should allow for greater experimentation, there’s no sign of it. (No use of comments, for example.)

Meanwhile, also on the same Typepad account: two excellent ‘on location’ sites – one in Afghanistan, launched late last year; the other in Basra, launched in March. Again, it’s good use of cheap technology… and although the content can sometimes be a bit dry and ‘factsheet’-esque, I bet ‘the folks back home’ value the ability to see a glimpse of what’s happening whilst loved ones are away.
14 Jul 2008

e-government

whitehall

Radical plan to improve Whitehall

We took advantage of an encouraging weather forecast to take my toddler daughter into London for the first time on Sunday. We read her the Paddington Bear story on the train in, and after hugging the statue by Krispy Kreme, we headed down to Westminster to show her where Daddy sometimes works.

As luck would have it, we caught the end of some military/veterans parade or other, making its way up Whitehall. Judging by the black, yellow and red flags, I’m guessing it was Belgium Day or something. (Help! – JonW?)

Then something really odd happened. The parade continued up towards Trafalgar Square. In the few moments before Whitehall was reopened to traffic, it was one huge pedestrianised area. And it was beautiful. People went to look at the Cenotaph and ‘Women of WW2’ memorials up close, briefly lifting their status above that of a ‘keep left’ island. Quiet, gentle milling-about, as opposed to the usual game of Human Frogger. And no scrum by the Horse Guards’ sentry boxes.

Right now, Whitehall’s a right mess. Noisy, messy building work up both sides. The panels tell you it’s all about infrastructure improvements, and removing street clutter (?). But I can’t help wondering how much if it is because of the introduction of big security bollards outside some of the main departmental buildings. It would have been wonderful if they’d gone a step further, and closed the whole lot to traffic.

Would we get more done if we could adopt a bit of pavement café culture?
11 Jul 2008

e-government, technology

drupal, homeoffice, identitycards

ID card debate hijacked

I wonder if the Home Office is regretting its MyLifeMyID website yet? The Drupal-based website, aimed at 16-25 year olds (for some reason?), isn’t having trouble attracting traffic… but unfortunately, a large chunk of its traffic is using the site to actually organise an anti-ID Card campaign.

This topic was always going to attract ‘undesirable’ use; and I’d personally have advised against an open forum model. But having made the decision to go ahead with it, I don’t think the requirement to fill in a complex registration form (age, gender, location, ethnicity) before commenting was smart.

I still believe there’s a case to be made for an ID system of some kind, based on the potential benefits to public services, if the technical hurdles can be overcome – or at least mitigated. We need ministers (or officials?) to accept there’s a massive engagement task here, probably the biggest currently on the government agenda; and to embark on a slow, sustained process to demonstrate that all the issues are being taken seriously, and that individual citizens will see real, direct, personal benefits as a result of it. And to accept that the public’s answer may still be ‘no’.

I’m not sure this site has done a lot to advance the cause.
10 Jul 2008

e-government

downingstreet, governanceofbritain, ministryofjustice, youtube

They asked, Gordon answered

Whether or not you like the answers he gives, the presentation of the ‘Ask The PM’ questions and answers on the Downing Street YouTube channel is really nice. The ‘split-screen’ treatment gives equal prominence to punter and premier; and one plays when the other finishes. Nothing too clever, but I really like it.

The second round of questions has already opened: this time, on the specific topic of health. Worth noting a tightening of the editorial criteria: nothing party political, nothing over a minute.

Meanwhile, over at the Governance of Britain site I developed with the Ministry of Justice, we’ve got the first of (what should hopefully be) a regular series of video messages, introducing debates around the constitutional renewal programme. Minister Michael Wills is great on camera: then again, he has a background in TV, and has plenty of practice.
10 Jul 2008

e-government

commentpress, consultation, dius, stephgray, whitepaper, wordpress

DIUS living up to its name

I’m genuinely delighted to see the Department for Innovation, Universities and Skills allowing itself some room to innovate. As DIUS social media manager Steph Gray explains, they’ve just published an interactive version of their white paper on innovation (published a few months back), using – wahey! – WordPress. Or more specifically, CommentPress: the theme which allows you to add comments on each individual paragraph of a document.

It’s a nice piece of work: I first referenced CommentPress in late 2007, saying it was ‘just crying out for someone to use on a White Paper or other consultation document.’ Lo and behold, Steph has done just that, and it really does work. It even looks quite pretty too. I actually find myself wanting to add comments.

But more significantly, as Steph clearly recognises, it represents ‘one of the first public outings of [their] sandbox server, designed to be at arm’s length from the corporate site and with greater scope to test innovative tools and approaches online.’

It’s not the first really smart thing to come out of DIUS lately, either. The work they’ve done with Harry Metcalfe, to deliver a full-on (customised) Atom feed of consultations. Unlikely to excite many people, to be honest; in fact, I doubt many people will ever see it. But it’s absolutely the right thing to do, delivering a comprehensive, well-structured data feed for interested parties (ie Harry) to use as they please.

We’ll only make steps forward if people are given freedom to play around, and somewhere to do it. It’s fantastic to see DIUS taking such a lead on this.
9 Jul 2008

e-government, politics

downingstreet, hazelblears, twitter

Hazel Blears, Twitter-holic

At 11:30 this morning, Hazel Blears burst onto the Twitter scene. Six hours later, and we’re already up to her tenth tweet on the microblogging service. I feel as if my entire afternoon has been punctuated by the latest update on what Hazel is doing. Or indeed, not doing.

I’m all for departments experimenting with Twitter… especially the department whose specific remit includes ‘communities’. But there are a few fundamental problems with their assault on Twitter, which we need to rectify sharp-ish.

For starters, who ‘is’ CommunitiesUK? It reads like it’s Blears’s PA: all ‘Hazel is this’, ‘Hazel is that’. First person stuff, all personal and a bit touchy-feely, but written in the third person. As others have also noted, it feels really weird. And it doesn’t sit too well with the account’s ‘Bio’: ‘The official 7 day empowerment twitter channel for Communities and Local Government.’ Does the capitalisation imply that it’s the Department’s channel? (What exactly is ‘7-day empowerment’ anyway?)

And frankly, there’s just too much of it. Ten tweets in an afternoon, all one-way, even on a big day for the Department, is a lot. I don’t need a before, during and after tweet about every public engagement. I don’t want to know if ‘Hazel is excited about writing her first blog post‘. Just tell me when she’s published it.

Now, don’t get me wrong here. I’m not against experimental use of new channels like this. I’m just keen to see it get off on the right footing.

I get the feeling they’re consciously following the example of @DowningStreet. But their third-person approach – ‘The PM is…’ – works because 10 Downing Street is the Prime Minister. The relationship between DCLG (with its 5000+ staff) and Hazel Blears is completely different. This has to be either Hazel’s personal channel; or the department’s corporate channel. Unlike @DowningStreet, it can’t be both.

PS: In case you missed it… some very positive words from the Washington Post this week about No10’s G8 efforts. ‘Gordon Brown is stealing the G-8 show online,’ they wrote. ‘[@Downingstreet] has more than 3,000 followers, and is part of the prime minister’s ongoing Web-savvy operation.’ 🙂
9 Jul 2008

e-government

earlydaymotion, postcodes, tomwatson

Commons motion to free postcodes

I’ve just come across an Early Day Motion at the House of Commons, dated 1 July 2008, by Labour’s Khalid Mahmood:

That this House believes that the Register of Postcodes is a national public asset and should be freely available.

Short and sweet. And attracting healthy numbers of (mostly Labour) MPs willing to add their names in support. It’s one of the most popular EDMs tabled in the last couple of weeks.

Now, let’s bear in mind that EDMs are widely derided as little more than parliamentary graffiti. But given the Power Of Information taskforce‘s activity in this general area, the sustained traffic to my own recent blog posting on the subject, and favourable follow-ups from both e-gov minister Tom Watson and the Guardian’s Free Our Data campaign… is this suddenly going somewhere?

UPDATE: OK, strange things happening now. ‘The Status of this EDM is Suspended,’ according to the Parliament site. Anyone?

UPDATE 2: Now showing as ‘withdrawn’. Curiouser and curiouser.
8 Jul 2008

politics

blogging, engagement, junesarpong, politics, wordpress

Political engagement with June Sarpong

I never ‘got’ June Sarpong MBE as a TV presenter – she always seemed (at least) half-asleep to me. Her elevation to the status of Question Time panellist wasn’t met with universal acclaim. But to her immense credit, she does seem genuinely passionate about bringing young people, specifically young women, into politics – as the piece she wrote for Channel 4’s 25th birthday demonstrates.

Now she’s launching a website called Politics & The City. A quick glance at the homepage reveals a site that’s a lot more Sarah Jessica Parker than Sarah Teather. I’m not personally over-keen on the design: too much Flash, not enough clear visual direction. And although it’s not immediately obvious amid the supermodel namedropping, I’m assured there’s political content in there, somewhere.

An interview in today’s Independent tells the whole story. Content is being written by ‘two political journalists and two glossy magazine journalists’. There will be regular contributions from June’s celeb chums. You get the picture.

Apparently the site’s had ‘rave reviews from test audiences’. Maybe I’m too old, or too deep into politics already, or too masculine… but I don’t get it. Then again, as I said, I never ‘got’ June. However, since it’s been built using WordPress (by the Liverpool-based Interconnect IT), I’m obliged to love it. 🙂

Frankly, we’re at the point where any attempt to engage people in politics is to be welcomed. A poll quoted in this morning’s Times (and referenced on the Spectator’s Coffee House blog) showed – unsurprisingly – that people generally ‘like’ David Cameron at the moment, and ‘dislike’ Gordon Brown. But when they were asked if either man ‘means what he says’ or ‘says what you want to hear’, both party leaders scored equally badly – almost identically so. Depressing stuff.

Science and Society: your views