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Simon Dickson's gov-tech blog, active 2005-14. Because permalinks.

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  • 21 Feb 2007
    e-government

    Blair's response to road pricing petition

    If you just can’t wait to get Tony’s response to the 1.8m signatures in opposition to road pricing, you can get all 1257 words right now from the Downing Street website. Good to see more of a focus on the next step this time, with onward links provided ‘to take it further’… but still far too long in my book.

    The language used is balanced, plain-spoken and actually quite persuasive. And for a politician, it’s remarkably candid in places – ‘I fully accept,’ he writes, ‘that we don’t have all the answers yet.’ It closes with a commitment to ‘further consultations… The public will, of course, have their say, as will Parliament. We want to continue this debate, so that we can build a consensus around the best way to reduce congestion, protect the environment and support our businesses.’

    I don’t think this ever was a PR disaster, as some have claimed. But by accepting the opposition, and responding to it in a measured and quite constructive manner, Downing Street deserves considerable credit. They didn’t have to do that; it would have been very easy to point to the many frivolous petitions on the system, and declare the whole thing a failed experiment in consultation.

    It’s too early to declare this a new era in civic political engagement, but we’ll look back on this moment fondly. The next step is going to be fascinating. How will the public have its say, I wonder? Is an open approach to policy-making to be Blair’s ultimate legacy?

  • 20 Feb 2007
    e-government

    Blair's petition response(s)

    According to the BBC, we’ll get Tony Blair’s response to the road pricing e-petition from 6am tomorrow (Wed). How convenient, just in time to catch the Today programme. If it weren’t covering the big breaking story of the evening, the (apparent) announcement of a withdrawal from Iraq. (Good time to bury bad news, and all that.)

    The email that went out on Monday about ID cards is available in full from the No10 website. And the first thing to strike me is, er, how long it is. Well over 1000 words, which pushes the limits of any guidelines for good online writing. To its credit, it’s all in the first person, and clearly has the personal touch, when it could easily have simply been another op-ed article. But for the few who get to the bottom, there’s no obvious call to action. It just leaves us ‘agreeing to disagree’, which doesn’t really help much.

    I’m quite impressed by the new ‘big issues’ pages on the No10 site, incidentally. A nice way to package up all the related material, and clearly done with the casual reader in mind. There are a couple of headaches though, with inconsistent use of iconography, and a few not-checked-in-Firefox HTML issues.

  • 20 Feb 2007
    e-government

    Who's signing the road pricing petition?

    Some great analysis from Heather Hopkins of the traffic (and by extension, the 1.7m signatories) to the now legendary e-petition on road charging. Heather notes that the Daily Mail website is the fourth largest provider of traffic to the petitions site (behind Google, Hotmail and the No10 site itself).

    Further demographic analysis shows that almost half the site’s visitors are aged 55+, and living in southern England, with particularly strong representation for the South West and South East (not including greater London) regions. I don’t think this necessarily undermines the value of the signatures – but you have to admit, this is precisely the demographic you’d expect to be most naturally hostile to the plans.

  • 19 Feb 2007
    Uncategorised

    Flat rate VAT and the 'new media' world

    I was speaking to an accountant this afternoon, and the nasty question arose of VAT payment. There’s a ‘flat rate scheme‘ which is meant to make things easier for small businesses. Basically, instead of calculating VAT on every input or output, you just pay a fixed percentage – which is less than the normal 17.5% VAT rate – of your gross sales. So in theory, it makes life easier, and you make a few quid extra.

    Here’s the tricky bit: different ‘trade sectors’ qualify for different fixed percentages, in some cases as low as 2% (eg post offices). And inevitably, these sectors aren’t especially well defined for the ‘new media’ business. So which of the following would a website consultant qualify as?

    • Advertising: 9.5%
    • Computer and IT consultancy or data processing: 13%
    • Entertainment or journalism: 11%
    • Film, radio, TV or video production: 10.5%
    • Management consultancy: 12.5%
    • Publishing: 9.5%
    • ‘Anything other activity that is not listed elsewhere’: 10%

    I think it’s fair to make a case for almost any of those – and of course, it ultimately comes down to someone else’s discretion. My instinct is to say it’s closest to advertising and/or publishing… but maybe that’s just because it’s the lowest rate. I’d love to hear from anyone who has been through this before, and can advise.

  • 19 Feb 2007
    e-government

    Blair's Observer piece on e-petitions

    I knew there were comments by Tony Blair about the (in)famous e-petition in Sunday’s Observer… but I hadn’t realised it was a full piece solely about the e-petition itself.

    It’s a sign of just how fast politics has changed in the last decade that, while I once was criticised for being a control freak, I now find myself under attack for allowing dissenting views on my own website. And there is no doubt it used to be accepted wisdom, which I too accepted, that politicians needed to frame the shape of any debate and only engage with issues on their own terms.

    But I don’t believe this is possible any longer. We have to remember that No 10’s new e-petition service has not generated the views against road pricing that have been expressed by more than a million people. They were already there and it’s not possible, wise or healthy for politicians to try and sweep them under the carpet.

    What it has given us is the ability, which was simply not there before, to engage with those who have signed the petition and with everyone else in the country on what are the options for tackling congestion on our roads and, indeed, the other long-term challenges facing our country.

    Over the next few days, I will be sending out a response to everyone who has signed the petition against road charging, explaining the problems the country faces and why I believe road charging is surely part of the answer here as it is in many other countries.

    I’m not sure I can add anything to that. Only to advise anyone in the e-government business to keep this article bookmarked for future quoting… at least until the summer. For obvious reasons.

    (I haven’t signed the petition myself… but if anyone reading this did, and receives the response, I’d be very interested to see it.)

  • 16 Feb 2007
    e-government

    New Dept for Transport site misses opportunities

    The new post-Stellent website for the Department for Transport has now gone live… and somebody has clearly been reading the Web 2.0 style guide. Big table-free layouts, gradient backgrounds, reflections, drop shadows… actually very pretty. And I don’t think I’ve said that too often about government websites.

    The most striking aspect of the site is its reliance on search as the principal navigation method. The huge photo-buttons at the top of the homepage lead you into pages of search results, showing the latest 500 items on your chosen mode of transport, rather than any particular content structure. It looks like everything is categorised by mode of transport, ‘subject area’, UK geography and audience (plus date, obviously) – allowing for some very rich filtering of results. (I’m not sure about ‘audience’ as a filter though… the categories inevitably overlap, and people don’t always categorise themselves as you’d expect.)

    It’s possible to leave people feeling overwhelmed with this kind of approach: but Transport have done a good job in making it all feel fairly manageable. If I come here knowing exactly what I want, I’m fairly sure I’ll be able to get to it. But on the flipside, if I don’t know precisely what I’m here for, I’ve got problems.

    Like, for example… say I want to find out exactly what has or hasn’t been proposed in terms of road pricing, as stories of a million-plus people signing an e-petition hit the front pages. There is official information on road pricing in there: but you’re just not going to find it unless you search for the right keyword. The petition itself refers to ‘the planned vehicle tracking and road pricing policy’: but ‘vehicle tracking’ yields zero results on the DfT site, so you’d better guess right. You have 1.5 million internet users taking an active interest in this developing policy: why isn’t it splashed all over your front page?

    And inevitably, the ‘jargon’ term isn’t the term used by mere mortals. As a search term, ‘road tax’ is five times more popular than ‘road pricing’ (Overture data, Jan 07) – and guess what, ‘road tax’ only pulls up ten documents at DfT, none of which is relevant to the road pricing debate.

    Plus, I’m genuinely quite shocked to see zero use of RSS. Surely it’s mandatory on any major new site build now… with IE7 and Windows Vista a reality? There’s a What’s New page which is crying out for RSS; the press releases and/or speeches are ideal candidates; and frankly, for a site driven primarily by search, I’d expect to see a ‘saved search via RSS’ option similar to the recent addition to BBC News.

  • 14 Feb 2007
    Uncategorised

    Blogger Miliband for PM?

    Some intriguing suggestions reported by the BBC today, that ‘Environment Secretary David Miliband has been urged by a senior Labour MP (specifically, Frank Field) to challenge Chancellor Gordon Brown for the party leadership.’

    I have no doubt that Miliband is playing a smart game, almost certainly with an eye on very high (if not the highest) office. He’s the one with a strong personal commitment to the ‘cutting edge’ stuff – blogs, wikis, and all that – as well as plenty of collaboration with the nation’s newsrooms. And I’m inclined to agree with Frank Field on one point, that Gordon Brown will look like the ‘old generation’ when/if he faces a (relatively) fresh-faced David Cameron at the next election. It’s too early for Miliband though… isn’t it? 😕

  • 14 Feb 2007
    Uncategorised

    Don't buy SD cards from Argos

    Picked up the new Argos catalogue at the weekend, and I’m still shocked to see the prices Argos think they can charge for digital memory cards. For example: an unbranded 1GB SD card for £22.99, or cards branded Kodak and Fujifilm for £27.99… ‘less than half price!’ Meanwhile, over at Amazon – a 1GB Kingston Technology SD card for the truly startling price of £1.29 (plus Marketplace postage rates). Or for a direct comparison: this SanDisk Ultra II 1GB SD card. As little as £11.97 from an Amazon marketplacer, but £33.99 from Argos – and that’s even with a £16 discount already applied.

  • 13 Feb 2007
    e-government

    No such thing as e-government any more

    I’m just so behind the times… it turns out that e-government is dead. According to Helen Milner, the managing director of UK Online Centres (yes, apparently they are still going), writing in the new Development Plan for her network:

    The time has come to reposition the network, building on its strong foundations of community learning and social inclusion and developing its role to support transformational government (‘t-government’, formerly known as e-government), a major programme to modernise and transform the way government interacts with the public and delivers its services.

    So from here on in, it’s t-go….. actually, no, forget it.

  • 12 Feb 2007
    Uncategorised

    Good sources for UK internet statistics

    Not for the first time, someone has asked me for a list of good websites for statistics on the UK internet audience and market. So, having pulled a list together, I thought I’d offer it to the wider world. If anyone knows of any sources I’ve missed or forgotten, feel free to comment.

    Internet Advertising Bureau

    The ‘trade body’ for online advertising in the UK, with lots of numbers about online audience, advertising spend, ecommerce, etc. Probably the best single resource you’ll find.

    Heather Hopkins

    Heather is the chief UK researcher at a company called Hitwise, which gathers up data from all the big UK internet service providers, and produces some of the most detailed stats anywhere. Hitwise is a paid-for service, but Heather regularly posts some very interesting stuff on her blog.

    ABC Electronic

    Publish fully audited usage data for various high-profile websites. Very heavy stuff, but often useful for the odd anecdote, as it quotes famous sites like the BBC, Guardian, Yahoo. Click on the link ‘ABCE Data’ at the top of the screen; then ‘Search ABCE Database’; and just press the ‘Search’ button. (If you don’t put anything into the form, it will spit out a complete list of everything it’s got.)

    UK Association of Online Publishers

    ‘Champions the interests of approximately 160 publishing companies.’ Most of their website is members-only, but you’ll find a few interesting (and free) items on this page of ‘research’.

    National Statistics

    Government stats agency compiles figures on internet use. Especially good to show the growth of broadband.

    Statsaholic (formerly Alexaholic)

    A great site for generating graphs of the traffic for (almost) any major website in the world. Uses the same data as www.alexa.com, but looks prettier. The Alexa numbers must be treated cautiously, as they are only a snapshot of the overall internet population, and probably not a very representative snapshot. But in my experience, the shape of the graph is usually pretty accurate.

    Nominet UK domain names

    Monthly numbers on the registration of .uk domains, going right back to August 1996. You might also be interested in Verisign’s equivalent data for .com and .net, published quarterly (ish).

    … and my perennial favourite…

    Overture Keyword Assistant

    How many people searched Yahoo (etc) for a particular keyword last month… and what phrases did they use it in? Granted, Yahoo’s a very distant second to Google, but Google doesn’t publish its numbers, and the proportions are probably the same (ish). This site has been a bit temperamental of late, but it’s still running.

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