Jakob Nielsen on e-gov usability

Jakob Nielsen has written a piece on whether ‘Government Agencies and Non-Profits Get ROI From Usability‘, which doesn’t really tell you anything you wouldn’t know already – like, er, usability is a good thing, and if you pick some figures out of the air, and total them up, you can put a number on it. But since it’s Dr Nielsen, and since your boss has probably heard of him, it’s worth a glance.