Functionality up, usability down

The big annual report by local government’s Society of IT Management says the rate of improvement in local government websites is slowing – and most interestingly, ‘increases in functionality may be being offset by reductions in usability.’ SOCITM’s press release lists a host of conclusions from its 2006 study, most of which seem reasonable. But it’s disappointing if we’re having to spell out basic concepts like the need for ‘proper performance measurement systems’ to IT managers.