I bet this would have got more attention if it had happened in the US. Google has been offering free internet access to bored passengers at Heathrow‘s Terminal 1, and has used it as an opportunity to talk to people about ‘what they like and don’t like about our products’. Full marks! There is simply nothing more dull than sitting in the departure lounge, especially Terminal 1 where the shopping is pretty poor. And of course, waiting times have increased in the last couple of years thanks to the additional security measures. But it’s going to take more than this to make me fly via Heathrow regularly again. Too much of my life has already been spent at baggage reclaim there. I’ve started going through Southampton as often as possible: much smaller airport, but so much quicker to get through, inbound and outbound.