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Irrational(ised) Business LinkI’ve just received an invite to attend a Free Business Advice Open Day, hosted by HMRC with the support and active participation of Business Link. Their glossy leaflet includes a URL on the front cover: www.businessadviceday.gov.uk. You can probably guess where I’m going with this.
In November 2005, the Transformational Government strategy declared:
For customer information, self-service [...] I thought it didn’t have to be taxing?OK, so it’s not on the scale of the lost CDs exactly, but… this morning I got a letter from HMRC telling me that I’ll have to fill in an annual tax return. The thing is, it’s not the first letter I’ve had from them recently on such a subject.
They initially wrote to me before [...] HMRC website crisisPrepare yourself for the next ‘IT incompetence’ story: HMRC’s online self-assessment website has gone down, on the day people must file their tax returns, or face a fine. Based on last year’s numbers, it’s going to affect thousands of people. The BBC’s story has a bit more.
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