OK, so it's not on the scale of the lost CDs exactly, but... this morning I got a letter from HMRC telling me that I'll have to fill in an annual tax return. The thing is, it's not the first letter I've had from them recently on such a subject.
They initially wrote to me before Christmas to tell me I no longer needed to submit a tax return. Then they wrote again to say I did. Then they wrote again to say I didn't. Now this morning, they've written to me again to say I do. The thing is, I'm a company director. They know this, and Companies House knows it. And that's one of the criteria which requires you to submit an annual tax return, no matter what.
HMRC has a real credibility problem as it is, and this sort of trivial stupidity isn't helping. Nor is the fact that a large chunk of their website - basically anything from the VAT / Customs & Excise side, by the look of it - still doesn't display properly in Firefox. Is it any wonder, as reported by Westmonster, that a majority of the British public doesn't want inter-departmental data sharing?
The Firefox issue with the HMRC website drives me crazy too.
I'm glad i'm not the only one that finds the Firefox issue really frustrating. I can't believe its been like that for well over a year. Its May 2009 and it STILL doesn't display correctly. I know its only a trivial thing but you're right, it's this sort of thing that doesn't exactly fill us with confidence as far as their IT is concerned.