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Government in competitionTwo articles in what looks like a special edition of the The Economist this week, which sum up exactly where e-government falls down. In ‘Government offline‘, they write (rightly):
Indeed. But in the same edition, ‘The electronic bureaucrat‘ notes, just as correctly:
In other words: government is in competition, but (generally) only indirectly. So consumers steadily develop an understanding of how great things can be; then come up against government services with no particular incentive to be great. And since they’re fundamentally stuck with the government (or perhaps more accurately, the civil service) they’ve got, their only available response is to disengage. All of which leads the Economist to a depressing conclusion:
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[...] that would make it strive for better effectiveness and efficiencies. In the nearby blogosphere, Simon Dickson also raises this facet of the feature and concurs with the journal’s conclusions for a lack [...]