Puffbox.com » crm http://puffbox.com Adventures in government, politics and open source. Mostly WordPress-related. Fri, 18 May 2012 13:41:52 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 WordPress as a CRM tool? http://puffbox.com/2008/02/07/wordpress-as-a-crm-tool/ http://puffbox.com/2008/02/07/wordpress-as-a-crm-tool/#comments Thu, 07 Feb 2008 11:48:00 +0000 Simon Dickson http://puffbox.com/2008/02/07/wordpress-as-a-crm-tool/ Another example of why I love WordPress. Somebody has built a new theme which, with the help of a few common plugins, becomes a contact manager - with search, tagging, 'related people', etc. But I think it can be pushed further.

Using the standard WordPress comment functionality, I don't see any reason why you couldn't turn this into quite a sophisticated CRM tool, along the lines of 37signals' Highrise. You'd automatically get an RSS feed per 'client', and a global RSS feed for 'all client activity'. Plus, it would all happen on the client page - no need to go 'back end'. Ooh, I'm buzzing with ideas on this one already.

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